Amazon is one of the biggest online e-commerce sites today and with millions of customers, it's important to know the ins and outs of what to do if your Amazon account gets suspended. Suspending an account is serious business. It's not something you do without thinking, and it certainly isn't something you should do lightly. Here are some important points to remember when you're faced with a Suspension notice from Amazon.
Suspension is never good. It's not only upsetting but it can also put you at a severe disadvantage when it comes to future orders. There are a number of different reasons why Amazon might have sent you a Suspension notice, ranging from simply forgetting about an order, to take down an ordered product due to a mistake. No matter the reason, it's important that you take the time to learn exactly what to do when you receive a Suspension notice.
To understand what to do if your Amazon account suspended, you first need to understand how Amazon decides whether or not to suspend a customer's account. Suspension is determined by many factors, such as the type of purchases a customer makes (whether it be a single purchase or multiple purchases) and when those purchases were made. When a customer receives a Suspension notice, they'll typically get a message in their email letting them know that their account has been Suspended until further notice. In addition to getting a message asking them to return to the Amazon site, they may also be instructed to re-key in their passwords or cancel any current orders. Here's what to do if your Amazon account gets suspended:
Go back online. See what kind of trouble caused the suspension in the first place. If it was something simple, like a forgotten password, then it's likely that you can get it back and resume ordering on Amazon. If a Suspension notice tells you that a customer purchased something that violated terms of use or fraudulently made purchases on Amazon, then you're going to need to contact customer service to see what steps you need to take to have this customer return to Amazon.
If you purchased something on Amazon, contact Amazon. You might be able to reinstate your account after a period of time has gone by without an Amazon suspension. The same goes if your Suspension notice tells you that you purchased items on Amazon and they were returned because they were fraudulent. You should contact Amazon with your Suspension notice to see if they can reinstate your account for a period of time. However, you should remember that Amazon charges a fee for this, so if you're just trying to get your account restored without spending money, this might not be worth the effort.
If you purchased something on Amazon, contact Amazon. Again, you should contact Amazon right away with your Suspension notice so that you can reinstate your account. Amazon will not reinstate your account if you have been Suspended; however, you will be able to re-key your ID number. This means that you will be able to log into your account at any time using your user ID that was set during your purchase on Amazon. Once you have logged in, if you make a purchase, it will be credited to your new Amazon ID.
If you accidentally deleted your ID when purchasing something, you should know that you can still get it back. Go back to the page where you made the purchase, click on "IDs", and look for your name. This should give you an option to go back to a previous page and have your ID redone if necessary.
As noted above, having Amazon Suspended is not good for business. Knowing what to do if your account gets Suspended is important if you want to continue making purchases on Amazon. However, you shouldn't panic if you are suddenly being billed for items that you didn't order. In fact, Amazon will always try to keep their customers happy by giving them the option of re-keying their ID numbers. Just make sure that you know your alternatives in the event that Amazon decides to suspend your account.
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