When your Amazon seller account is locked, you have every right to worry - after all, when you can't sell, you can't make money. But the good news is that you have options, such as appeals to suspend status. To help you figure out how to get your suspended Amazon account back, we've put together the following guide with everything you need to know about Amazon's suspension.
With answers to common questions such as "Why did Amazon block my account?" and "How can I win an Amazon suspension appeal?" this guide will help you understand what your Amazon suspension is, how to create a successful appeal, and how to prevent Amazon from closing your account in the future.
You can also ask all these questions to the experts at Aplus Global Ecommerce (opens in a new tab). We help business owners sell effectively on Amazon while adhering to Amazon's ever-changing rules.
Why is my Amazon seller account blocked?
Poor salesperson performance
Poor account health, negative customer reviews, and declining seller performance are all red flags for Amazon. When your seller's performance drops, Amazon worries that you're not providing the best customer experience and will want to check your account to see what's going on
Breach of Amazon policy
Amazon has strict guidelines for sellers to prevent fraud and ultimately make their customers happy. If you violate their policies or terms of service, expect suspension.
Prohibited Lists of Products
If you sell limited (opens in a new tab), fake (opens in a new tab), or non-genuine items on Amazon, they will detect and block your account.
Check your performance notifications on Seller Central for more information on your particular suspension.
How do I get my Amazon account back?
Payability works exclusively with Aplus Global (www.aplusglobalecommerce.com) on suspension issues. Their COO, Evelyn Goldin, works with sellers daily to help Amazon account notations, suspensions, and streamlining business practices.
We spoke with Evelyn Goldin about ten things to do (and avoid) to suspend (open in a new tab) your Amazon account as quickly as possible, and the following section is a paraphrase of her tips and tricks:
1. keep calm
Above all, stay calm.
Assuming that you are a reputable seller and the suspension is genuinely unfounded, you should be confident that you can make a convincing appeal that will allow your account to be restored quickly.
Even if it's your fault, don't worry. Entering the appeal process with a confident and level-headed leader will ensure that you DO NOT say anything in your appeal that will make Amazon even angrier.
2. DO NOT rush to file your first appeal.
It would help if you considered your appeal. Account recovery is a process that can take days, weeks, or even months, and merchant investigators unfortunately only take a few minutes to review each appeal.
It would help if you took the time to prepare a compelling case so that your chances of getting approved are higher when you appeal. Not only that, you want to include as much pertinent information as possible so that they don't come back asking for further clarification - this will only add time to the process. So take your time before pressing the appeal button.
Professional advice:
Hiring a professional to file your appeal may be the right step for you. Just keep in mind that many scammers claim to help recover locked accounts. To avoid this, do your due diligence and choose someone highly recommended by other Amazon sellers.
3. BE PROFESSIONAL
Be professional when filing your appeal and action plan (more on this below). This means that you must take responsibility for the suspension, state your decision (s) for the specific reasons stated in your suspension notice, and reaffirm your commitment to customer service as an Amazon seller.
Make sure no emotion is involved, i.e., no mentions or comments about Amazon processes or policies. Also, don't blame your customers for misunderstandings, etc. Amazon is 100% customer service-focused, so if you demonstrate in any way that you're not keeping your customers in mind, they won't be happy.
In our experience, the Aplus Global Ecommerce Communication Center is the best tool to help you with
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